Sample Contact Center Detail Report

Contact center
DETAIL REPORT (SAMPLE)

Great contact center representatives require the ability to keep motivated and generate higher sales conversions and customer satisfaction scores.

This comprehensive assessment measures a wide range of competencies required for Contact Centre Representatives. It incorporates a realistic simulation which provides a job preview whilst at the same time measuring navigation skills and customer service tendencies.

By downloading the sample report, you will learn the following:

  • 13 competencies of a Contact Centre Representative
  • Performance predictions for test high scorers
  • Description of the candidates’ actual score

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