DETAIL REPORT (SAMPLE)
Great contact center representatives require the ability to keep motivated and generate higher sales conversions and customer satisfaction scores.
This comprehensive assessment measures a wide range of competencies required for Contact Centre Representatives. It incorporates a realistic simulation which provides a job preview whilst at the same time measuring navigation skills and customer service tendencies.
By downloading the sample report, you will learn the following:
- 13 competencies of a Contact Centre Representative
- Performance predictions for test high scorers
- Description of the candidates’ actual score