Identify people who know people
Identify people who know people
What is the most important characteristic a good manager will have? Leadership ability? Confidence? While each of these answers is correct, they are also incomplete. An individual personality trait will form only one piece of the puzzle – management ability. All of these characteristics fall under the umbrella characteristic of emotional intelligence. In simple terms, emotional intelligence is a person’s ability to monitor one’s own and other people’s emotions. In celebration of our upcoming management assessment tools for our Contact Centre solution, here are the top five ways that an emotionally effective manager can improve the workplace.
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Importance of Emotional Intelligence Assessment (EQ Test)
Having employees who have high EQ allows for a number of key advantages for the workplace:
- They are empathetic, warm people with the ability to understand how people feel and how they behave in certain ways
- They have excellent interpersonal skills, are good at relating to people and are able to articulate ideas effectively
- They are driven and enthusiastic towards their work and can maintain a positive outlook.
- They have a greater ability to remain calm and composed in the face of stress.
Key Leadership Indicators
SELF AWARENESS
This factor is concerned with an individual’s ability to identify their emotions accurately, and the emotional reasoning behind his or her behaviour.
EMOTIONAL APPRAISAL
This factor involves accurately identifying emotions in others, and the capacity to empathise with others.
SELF REGULATION
Self-Regulation is the ability to manage, adapt and respond in a productive manner to emotions and moods.
SOCIAL ORIENTATION
This factor relates to the individual’s tendency to enjoy, and successfully engage in, relationships with others.
COMMUNICATION
This factor assesses the individual’s confidence in their interpersonal skills relating to receiving and expressing emotional information in social settings.
SAMPLE REPORT